Return and Refund Policy for Apna Shop 360

At Apna Shop 360, we want to ensure that you have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you with returns and refunds, subject to the following terms and conditions.

1. Returns Policy

We offer a 08-Working days return policy from the date of delivery on most products, unless specified otherwise on the product page. To be eligible for a return, the following conditions must be met:

Item Condition: The product must be unused, undamaged, and in the original packaging with all tags, accessories, and manuals.
Proof of Purchase: A valid receipt or order confirmation email must be provided.
Eligibility: Certain products are non-returnable due to hygiene or safety reasons (e.g., perishable goods, personal care items, etc.). These items will be clearly marked on the product page.

2. Process for Returns

To initiate a return, please follow these steps:

Contact Customer Service: Reach out to our support team via email at supportteam@apnashop360.com or contact us at whatsapp +923205622737 within 5-days of receiving your order. Please provide your order number and the reason for the return.
Return Authorization: After reviewing your return request, we will issue you a Return Authorization (RA) number and provide you with the return shipping address.
Ship the Product Back: You must return the item within 5-Days of receiving the RA number. The product should be carefully packed to avoid any damage during transit.
Return Shipping Fees: The customer is responsible for the return shipping cost unless the return is due to an error on our part (e.g., incorrect or damaged product).

3. Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

Approved Refunds: If the return is approved, your refund will be processed within 7-10 business days.
Refund Method: Refunds will be issued to the original payment method. If payment was made by credit card, it may take additional time for the refund to reflect on your statement due to processing times from your bank.
Partial Refunds: In cases where the product is not in its original condition, damaged, or missing parts, we may issue a partial refund.

4. Exceptions & Non-Returnable Items

Some items are not eligible for return and refund, including but not limited to:

Products that have been opened or used (e.g., beauty products, skincare).
Sale or clearance items.
Personalized or custom-made products.
Digital products or downloadable content.

5. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 5 days of receiving the item. We will provide a full refund or replacement, depending on your preference. You may be asked to provide photos of the damaged or defective product to expedite the process.

6. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or model, please return the item for a refund and place a new order for the desired item.

7. Contact Information

If you have any questions regarding our return and refund policy, please do not hesitate to reach out to us:

Email: supportteamapnashop360@gmail.com
Website: https://www.apnashop360.com

Thank you for shopping with Apna Shop 360!

NOTE- We appreciate your trust in our products and strive to ensure your satisfaction with every purchase.